Apprenticeship Knowledge: Principles of Providing Administrative Service

The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF): Principles of managing information and producing documents – Level 2.

All organisations have their own specific procedures that they follow when planning, directing and coordinating supportive services. The development of effective administrative procedures will help ensure a continuity of supply that matches the demand for that product or service. In turn this will enable the organisation to maintain productivity through the successful completion of everyday business activities.

This online training has been developed to provide learners with the understanding required to complete core administrative tasks in a business environment. On completion, learners will be understand how to use office equipment, handle mail, use telephone equipment, minimise waste, and provide reception services and effective customer service.

This unit is a mandatory unit within the following qualifications:

• Level 2 Certificate In Principles of Business and Administration
• Level 2 Award in Principles of Business and Administration
• Level 2 Diploma in Business Support
• Level 2 Certificate in Legal Administration

Course Details

Lesson Plan

Areas covered will include:

•  Making and receiving telephone calls
• Handling mail
• Using office equipment
• Minimising waste in a business environment
• Making arrangements for meetings
• Organising travel and accommodation
• Diary management
• Delivering effective customer service
• Reception services

Target Audience

Originally developed for those undertaking the Level 2 Certificate In Principles of Business and Administration, this course is also suitable for anyone who requires training in business administration skills, or would like to complete additional/refresher training.

Duration

With approximately 50 interactive screens, it is estimated that this course will take approximately 1 hour to complete (depending on learning speed). As an e-learning course you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.

Certification

On completion of this course you will be able to print a Virtual College certificate.

Entry Requirements

There are no specific entry requirements for this course.